FAQs

Local delivery within Singapore is $3 per order. Buy any 2 & enjoy free shipping.

Yes! 🌍 Please WhatsApp or email us at woof.atdandelion@gmail.com with your country, and we’ll provide a shipping quotation before you place your order.

Most orders are processed and packed within 2–5 business days.

For personalised items, please allow an additional 2–3 business days for customisation.

Once your order has been shipped, you’ll receive a shipping confirmation. Delivery times may vary depending on your location.

Need your order urgently? Drop us a WhatsApp message before placing your order, and we’ll do our best to accommodate your request. 🐾

Our Water-Repellent Bandanas are made from a soft, lightweight water-repellent fabric that is comfortable for everyday wear. They help repel light splashes and are easy to wipe clean, making them perfect for daily adventures.

No. They are water-repellent, not waterproof. They resist light moisture but are not designed for swimming or prolonged exposure to water.

Yes! Selected bandanas can be personalised with your pet’s name for an additional fee. Check the product page or contact us for more details.

Names are typically placed at a slight angle (slanted) along the bandana for the best overall look.

For longer names, the placement may be centred across the bandana or split across two lines to ensure the text fits neatly and remains easy to read.

As each bandana is handmade, the exact placement may vary slightly depending on the design and length of the name.

Yes! Every Dandelion scrunchie bandana is carefully handmade with attention to detail, ensuring a comfortable fit for your furry companion.

Hand wash or machine wash on a gentle cycle in a laundry bag. Air dry recommended. Avoid bleach and high heat to keep the fabric looking its best.

Not exactly. As each bandana is individually cut from printed fabric, the placement of the pattern may vary slightly, making every piece unique.

Measure your pet’s neck circumference and refer to our Size Guide before ordering. If you’re unsure, feel free to contact us—we’re happy to help!

Yes! Our scrunchie bandanas are designed for both dogs and cats. Just choose the correct size for a comfortable fit.

As each bandana is handmade and carefully inspected before dispatch, we do not accept returns or exchanges due to a change of mind. If you receive an incorrect or defective item, please contact us within 7 days of receiving your order with your order number and photos of the item. We’ll be happy to assist and make it right.